About 3.6% of the population migrates to other countries looking to live, work, and study within their borders, which is why immigration professionals help individuals, families, and businesses navigate extensive and often complex immigration-related procedures. A person’s Immigration status can also overlap with other legal matters, like family, criminal, or tax law, which is why immigration organizations need to be well-versed in all aspects of the matter.
Immigration practice organizations include boutique law practices, large international law firms or enterprises with dedicated immigration practice departments, and non-profit organizations. Although seemingly different, all immigration organizations deal with immigration regulations and their connection with other essential legal matters.
If you’re looking for the right immigration practice organization or want to become an immigration practitioner yourself, it’s essential to know the traits that make such organizations successful. As with any other profession, immigration requires a specific set of tools and knowledge that determine competence. Here are four traits of successful immigration practice organizations.
They Use a Case Management System
Immigration law differs from virtually all other law practices because it requires form completion, support documents, and definitive government-imposed deadlines. Successful organizations rely on specific immigration software and case management systems to keep up with the deadlines, complete all forms, assemble the application packages, and maintain client data.
These systems and software are especially useful for practices that deal with an increasing volume of client data and need a robust database that can handle and sort such large amounts of information. By being able to access tasks, deadlines, and reminders, send emails, check case statuses, and send invoices or briefs from one central system, these organizations have higher efficiency, lower costs, and, as a result, offer better service to their clients.
They Have Standardized Procedures
Implementing standardized procedures has three main benefits. First, it creates uniform expectations across the organizations from which employees can prepare cases. This is especially beneficial for new employees or temps who are not familiarized with all the details and protocols. Secondly, it provides a benchmark for employee reviews by serving as measurable criteria.
Lastly, standardized procedures help ensure that all client interactions meet a certain standard and are consistent across the organization. If the staff understands all procedures well and can carry them out accordingly, clients are more likely to receive consistent and high-quality service. It can also be a good sign if the organization uses templates from successful applications to increase the likelihood of successful execution.
They Ask a Lot of Questions
Having procedures and templates in place is a great way to improve efficiency, but it cannot get a hundred percent of the job done. A good immigration service professional needs to know which questions to ask – and should make sure to ask as many as necessary to get acquainted with the case. Starting from the basics will often set the tone for the rest of the conversation and ensure that the case is being handled appropriately.
Some of the relevant questions to begin with include what the client’s problem is, where they are from and how that impacts their strategy. It might also be useful to ask why the client came to that specific organization, and how they expect their problem to be solved. If professionals are trained to ask the right questions, they are more likely to approach the case the right way and build successful cases.
They Cultivate Experience
Successful immigration organizations don’t offer immigration services in all areas of immigration law but rather focus on specializing in the areas they are familiar with and slowly venture into the ones where they still have learning to do. In this way, they strategically cultivate their expertise and are more likely to become well-acquainted and rounded in their area of service.
Expanding a law service organization requires significant time and experience in immigration law. Practitioners who offer a variety of services but haven’t had much time to specialize in them are more likely to oversee or fail to identify important circumstances that are relevant to client applications. The ones that excel in their practice accomplish that by taking on new areas of the law slowly and by partnering or hiring professionals who have relevant experience in areas they don’t cover.
To stay organized, efficient, and ultimately successful, immigration practice organizations need to have specific traits and procedures that guide their practice. These include using a case management system, having standardized procedures, asking a lot of questions, and cultivating experience.
Whether you’re looking to hire an immigration professional or want to start your own practice, paying attention to these traits will help you understand what makes a truly successful organization. The more organized and efficient the organization is, the more likely it is to fulfill its clients’ needs.